The Difference One Little "R" Makes

I followed the sound of hysterical laughter at work the other day. I walked into a co-worker's office, where several of my colleagues were doubled over laughting and wiping tears off their cheeks from laughing so hard.

When they managed to catch their breath, I learned one of them had been emailed by a prospective customer. The email contained an inquiry about a bone density screening.

But the prospect didn't proof read the email.

And the letter "r" changed the entire meaning of that email.